3/23/2011
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
Return Policy:- Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Wild Vettes, llc. reserves the right to refuse any package returned to us without authorization. Returns will be processed with ten (10) business days of receipt. Business days do not include weekends, holidays, and the day the package is delivered.
- If you receive a damaged, defective, or partial order, please contact us within 72 hours of receipt. If the issue is not reported to the RMA department within this time frame, we reserve the right to refuse the return.
- In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customer, Wild Vettes, llc. will be happy to try to facilitate a thorough review of the claim, with the understanding that Wild Vettes, llc. in no way has any input into the final decision (i.e. approvals, denials, fees, etc.).
- Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, the return procedure will be breached, and Wild Vettes, llc. may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
- Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
- Customers are responsible for checking all merchandise for damage or defect when the order is received, and before the item is used. Wild Vettes, llc. will not accept a return of an item that is damaged or defective if it has been used. If the product is damaged during shipment, Wild Vettes, llc. will replace the product at no charge.
- Wild Vettes, llc. is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
- Unauthorized returns, refused shipments and undeliverable packages that are returned back to Wild Vettes, llc. can take up to 3 weeks to be processed. The customer may be charged a 20% restock fee. If a return has not been processed within the specified time, please send an email to [email protected].
- At no time will used, mounted, or balanced wheels be accepted for return. Damage done to wheels during mounting or balancing will not be covered by Wild Vettes, llc. Customers will be responsible for checking wheels for damage before they are mounted and/or balanced. Installation costs/mounting and balancing fees will not be covered by Wild Vettes, llc. for any returned product. Any wheels returned incomplete (i.e. missing center caps, etc.) will be refused or returned to you at your expense.
- All Corvette headlights are not covered by any warranty from fogging or condensation from the manufacturer. Wild Vettes, llc. suggests professional installation of all Corvette headlights to ensure that these problems do not arise. We also recommend sealing the lights with an RTV sealant before installing.
- Returns will not be accepted for any of the following: Chips and Tuners, DiabloSport and SCT products, Wheel/Tire Packages, ANY Exhaust, Clutches, Hoods, Body Kits, Shaker kits, opened clutches or clutch kits, gift certificates, any custom-order or made-to-order items, and any non-defective items that have been used or installed on a vehicle.
- If a return tag is issued and the wrong or defective item is not returned within 30 days, the customer will be charged for the replacement item.
- Please mail your return items to:
Contact us for return shipping address
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Additionally, only the signature of an authorized Wild Vettes, llc. employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss return product during shipment.
Under NO circumstances are mounted and balanced wheels returnable.
These products are only up for exchange in the case of a defect. Issues with these items must be taken up directly with the manufacturer.
[email protected]